Privacy Statement

Your privacy is very important to Hotel Indigo St. Louis Downtown
To help protect your privacy, we adhere to the following guidelines. You should also be aware that information and data is automatically collected through the standard operation of the Hotel Indigo St. Louis Downtown Internet servers and through the use of "cookies." "Cookies" are small textbfiles a web site can use to recognize repeat users, facilitate the user's ongoing access to and use of the site and allow a site to track usage behavior and compile aggregate data that will allow content improvements and targeted advertising. Cookies are not programs that come onto your system and damage files. Generally, cookies work by assigning a unique number to you that has no meaning outside the assigning site. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature; however, you should note that cookies may be necessary to provide you with certain features (e.g., customized delivery of information) available on the Hotel Indigo St. Louis Downtown web sites.

Service Marks

The following are some of the service marks owned by Six Continents Hotels, Inc., its subsidiaries or affiliates: Holiday Inn®, Crowne Plaza®, Holiday Inn Express® in the Americas, Express by Holiday InnSM in Europe, the Middle East, Africa and Asia Pacific, Holiday Inn Select®, Holiday Inn Garden CourtSM, Holiday Inn SunSpree® Resort, Staybridge Suites® by Holiday Inn®, Holiday Inn Family SuitesSM Resort , Holidex®, Priority Club®, Inter-Continental®, Forum®,and Six Continents Club®. Centra® in Canada and Mexico; CentraSM in the U.S.; ParkroyalSM in the U.S. and Canada; Parkroyal® in Mexico.
Effective Date: May 25, 2018
 

Scope of this Privacy Policy

We are delighted that you are visiting this website and have an interest in Interstate Hotels & Resorts. Before proceeding you should be aware of what this Privacy Policy applies to and what it does not. This website is owned and controlled by Interstate Hotels & Resorts, Inc. ("Interstate," "we," "our," "Company"). It is also applicable to and may be used by the individual hotels, resorts and conference centers that we manage within the United States. This Privacy Notice explains who we are, how we collect, share and use Personal Information, and how you can exercise your privacy rights.
 
Interstate is an independent hotel management company. Hotel owners entrust us to operate their hotels and to provide exceptional service to guests at a global portfolio of both franchise-branded and independent hotels, resorts, conference centers.
 
This website contains links to websites for specific hotels that are managed by Interstate. In most instances, these websites are operated by the associated hotel brands (e.g., Hilton Worldwide, Marriott International, Inc.). This Privacy Policy applies to this website only. We are not responsible for the data collection, data use practices, privacy policy or the use of cookies or tracking technologies on hotel brand websites or other non-Interstate websites that you may access from this website or that have directed or connected you to this website.
 
In addition, if you choose to engage with Interstate on a social media platform such as Facebook, LinkedIn, You Tube and Google+, this activity is conducted at your own risk and without any expectation of privacy as Interstate does not control these platforms. Also, Interstate cannot control the actions of other users of any social media platform and is therefore not responsible for any content or submissions contained on such sites and platforms.

Introduction

We understand you may have questions about how we collect and use the information that you provide to us and the privacy of your Personal Information. To be clear, by Personal Information, we mean data that could be used to identify or contact you, including, for example, your name, address, telephone number, e-mail address, or any other information that can be linked or is linkable to you.
 
The privacy of your Personal Information is very important to us. We respect the privacy of every individual who visits this website and provides any Personal Information to us.
 
If you ever have any privacy questions or concerns please contact us via email or postal mail at:
 
privacy@interstatehotels.com
Interstate Hotels & Resorts
Attn: Privacy Department
4501 N. Fairfax Drive, Suite 500
Arlington, VA 22203
 
If you do not agree to the collection and use of your Personal Information as described in this Privacy Policy, please do not provide us with any information and cease using this website.

Browsing this Website

You may browse this website anonymously. Similar to many websites, our web server logs maintain a record of every device's Internet Protocol (IP) address, type of device you are using, and browser type (e.g., Internet Explorer, Firefox), Internet Service Provider (ISP), that accesses this website along with the date, time and length of time you spent on this website. We will not associate this information with any Personal Information about you. This information is used for website usage analysis as described in the Google Analytics section of this Privacy Policy.
 
If you are a resident of a member nation of the EUROPEAN ECONOMIC AREA or the UNITED KINGDOM, click here to learn about how we collect, share and use your Personal Information, and how you can exercise your privacy rights.
 

Information We Collect on this Website and How We Use It

We collect only basic Personal Information about you such as your name, e-mail address, telephone number, and any other information you choose to provide so that we may process your requests such as contacting you about hotel development opportunities. In addition, if you choose to sign-up to receive e-mail updates we will use your e-mail address to send you the requested information. All required and optional information is clearly denoted on any form presented to you.
 
If you provide us feedback or contact us via e-mail, we will collect your name and e-mail address, as well as any other content included in the e-mail, in order to send you a reply.

Cookies

This website makes limited use of "cookie" technology. Cookies are strings of text a website stores on a user's computer. This website uses one or more persistent first party cookies to know when you are a return visitor to this website, which web pages you visited on the website and the sequence in which you accessed the web pages. Persistent cookies remain on your computer hard drive until you delete them or are otherwise removed upon expiration. First party cookies are set directly by Interstate and are not used for advertising or any other purpose than previously described. The cookies we use do not contain any Personal Information and we do not use cookies to ascertain any Personal Information about you. Cookies do not corrupt or damage your computer, programs, or computer files. You can manage your cookie acceptance or blocking preferences and deletion through your web browser.
 

"Do Not Track" Requests/Signals

This website does not support, nor respond to, "do not track" or similar technical requests.

Google Analytics

We use Google Analytics to help us analyze how visitors use the website. The tool uses cookies to collect standard Internet log information and visitor behavior information. The information generated by the cookie about your use of this website, including your IP address, is transmitted to Google. This information is then used to evaluate visitors' use of the website and to compile statistical reports on website activity for us. We do not use the statistical analytics tool to track or to collect any Personal Information of visitors to our website. We do not seek to link an IP address with the identity of a computer user. If you do not want any information to be collected and used by Google Analytics, you can install an opt-out in your web browser. Google's ability to use and share information collected by Google Analytics about your visits to this website is restricted by the Google Analytics Terms of Service and the Google Privacy Policy.
 

Careers at Interstate

Interstate uses a private label database and tools hosted by a third party to collect information from individuals who wish to be considered for potential employment. Please note that there is a similar but separate Privacy Policy for the Careers web pages.
 

Sharing Your Personal Information

We do not sell or otherwise make your Personal Information available to any third parties for their own use. We do use third parties to perform services such as (i) hosting this website and the Careers website and systems, (ii) storing Personal Information you expressly provide to us, (iii) storing and processing information about the use of this website, and (iv) sending you emails with your permission. These service providers are contractually prohibited from using any Personal Information for their own use. They were engaged to provide specific services and the use of any Personal Information they have access to will be dictated by us.
 
We may also share your Personal Information in the following circumstances and the receiving party will assume the rights and obligations regarding your Personal Information as described in this Privacy Policy:
 
In the event of insolvency, bankruptcy, or receivership, Personal Information may also be transferred as a business asset.
 
In addition, we may disclose your Personal Information without your permission if we are:

Securing Your Personal Information

We understand that the security of your Personal Information is important. We use a variety of industry-standard administrative, technical and physical controls designed to protect your information. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we use reasonable efforts to protect your Personal Information, we cannot guarantee its absolute security.
 

Accessing Your Personal Information

You are in control of the Personal Information that you provide to us. If you would like to access any Personal Information we maintain about you please contact us at privacy@interstatehotels.com.
 

Children's Privacy

This website is not intended for use by children and we do not knowingly collect any Personal Information from children. Anyone under the age of 13 is prohibited from using this website.
 

Legal Issues

This is a United States website subject to laws of the United States and is not intended for users outside of North America. However, if you are located outside of North America, by visiting the website and providing us with Personal Information, you acknowledge and agree that your Personal Information may be processed for the purposes identified in this Privacy Policy. In addition, your Personal Information may be processed in the country in which it was collected and in other countries, including the United States, where laws regarding processing of Personal Information may be less stringent than the laws in your country. By providing your Personal Information you consent to such transfer. However, if you are a resident of a member nation within the European Economic Area or the United Kingdom, click here to learn about how we collect, share and use your Personal Information, and how you can exercise your privacy rights.
 
If you reside in the State of California, you have the right to request from us a list of third parties with whom we shared Personal Information about you for their own direct marketing purposes during the previous calendar year. Please note, however, we do not share Personal Information with unrelated third parties for their own use. If you have any questions, please contact us at privacy@interstatehotels.com.
 

Changes to this Privacy Policy

We may change this Privacy Policy over time. When changes are made we will post the effective date of the changes in the Privacy Policy and provide a link to the previous version so that you may review any changes.

GDPR

As a resident of a member nation of the European Economic Area or the United Kingdom, you have particular rights concerning your Personal Information. This section of our Privacy Policy describes:
 
 

What Personal Information does Interstate collect and why?

We may collect your name, e-mail address, telephone number, and any other information you choose to provide so that we may process your requests such as contacting you about hotel development opportunities. All required and optional information is clearly denoted on any form that you are presented. If you provide us feedback or contact us via e-mail, we will collect your name and e-mail address, as well as any other content included in the e-mail, in order to send you a reply.
 
The Personal Information that we may collect about you broadly falls into the following categories:
 

With whom does Interstate share my Personal Information with?

We do not sell or otherwise make your Personal Information available to any third parties for their own use. We do use third parties to perform services such as (i) hosting this website and the Careers website and systems, (ii) storing Personal Information you expressly provide to us, (iii) storing and processing information about the use of this website, and (iv) sending you emails with your permission. These service providers are contractually prohibited from using any Personal Information for their own use. They were engaged to provide specific services and the use of any Personal Information they have access to will be dictated by us.
 
We may disclose your Personal Information to the following categories of recipients:

Legal basis for processing Personal Information

Our legal basis for collecting and using the Personal Information described above will depend on the Personal Information concerned and the specific context in which we collect it.
 
However, we will normally collect Personal Information from you only where we have your consent to do so, where we need the Personal Information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect Personal Information from you or may otherwise need the Personal Information to protect your vital interests or those of another person.
 
If we ask you to provide Personal Information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your Personal Information is mandatory or not (as well as of the possible consequences if you do not provide your Personal Information).
 
Similarly, if we collect and use your Personal Information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.
 
If you have questions about or need further information concerning the legal basis on which we collect and use your Personal Information, please contact us using the contact details provided under the "How to contact us" heading below.
 

Cookies and similar tracking technology

We use cookies and similar tracking technology (collectively, "Cookies") to collect and use Personal Information about you, including to serve interest-based advertising. For further information about the types of Cookies we use, why, and how you can control Cookies, please see our Cookie Notice.
 

How does Interstate keep my Personal Information secure?

We use appropriate technical and organizational measures to protect the Personal Information that we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your Personal Information.
 

Data retention

We retain Personal Information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).
 
When we have no ongoing legitimate business need to process your Personal Information, we will either delete or anonymise it or, if this is not possible (for example, because your Personal Information has been stored in backup archives), then we will securely store your Personal Information and isolate it from any further processing until deletion is possible.
 

Children's Privacy

This website is not intended for use by children and we do not knowingly collect any Personal Information from children. Any resident of the EEA or UK who is under the age of 16 is prohibited from using this website.

Your data protection rights

You have the following data protection rights: We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
 

Updates to this Privacy Notice

We may update this Privacy Notice from time to time in response to changing legal, technical or business developments. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Notice changes if and where this is required by applicable data protection laws.
 

How to contact us

If you have any questions or concerns about our use of your Personal Information, please contact us using the following details: privacy@interstatehotels.com
 

Hotel Indigo St. Louis Downtown Privacy Statement

Our Core Beliefs Regarding User Privacy And Data Protection

  • User privacy and data protection are a necessity and our duty
  • We have the duty of protecting personal data
  • Data is a liability, it should only be collected and processed when absolutely necessary
  • We loathe spam as much as you do!
  • We will never sell, rent or distribute your personal data
  • We will not make your personal information public without your consent. Your personal information (name) will be made public only if you wish to make a comment or review on the website.

Relevant Legislation

Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:

What Personal Information we collect and Why

Here we describe what information is collected and reasons for collecting it. The categories of information collected are as follows:
  • Site visit trackers

    Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to track their journey through the website.
    Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer's IP address, which could be used to personally identify you, but Google does not grant us access to this. We consider Google to be a third-party data processor (see section below).
    GA makes use of cookies, details of which can be found on Google's developer guides. Our website uses the analytics.js implementation of GA. Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.
    In addition to Google Analytics, this website may collect information (held in the public domain) attributed to the IP address of the computer or device that is being used to access it.
  • Reviews and Comments

    Should you choose to add a comment or review on our site, the name and email address you enter with your comment will be saved to this website's database, along with your computer's IP address and the time and date that you submitted the comment. This information is only used to identify you as a contributor to the comment section of the respective blog post and is not passed on to any of the third-party data processors detailed below. Only your name and email address that you supplied will be shown on the public-facing website.
    Your comments and the associated personal data will remain on this site until we see fit to either
    • Remove the comment or
    • Remove the blog post.
    NOTE: You should avoid entering personally identifiable information to the actual comment field of any blog post comments that you submit on this website.
  • Forms and Email Newsletter submissions on the website

    If you choose to subscribe to our email newsletter or submit a form on our website, the email address that you submit to us will be forwarded to a third-party marketing platform service company. Your email address will remain within their database for as long as we continue to use the third-party marketing company's services for the sole purpose of email marketing or until you specifically request removal from the list.
    You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.
    Listed below are the pieces of information that we may collect as part of servicing requests on our website:
    • Name
    • Gender
    • Email ID
    • Phone
    • Mobile
    • Address
    • City
    • State
    • Postal Code
    • Country
    • IP Address
    We do not sell your personal information to third parties. We may share limited amount of data with listed Third-Party data processors only towards servicing your requests or improving our offering.
  • Email links

    We only receive an email when a user mails us using an email link. There are no third-party data processors or intermediaries involved.
    The data is collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted before being sent across the internet. The email content is then decrypted by our local computers and devices.
  • Revenue Recovery Emails

    As part of Revenue Recovery model, we work with re-marketing service companies to send notification messages if you have abandoned your cart without making a purchase. This is for the sole purpose of reminding customers to complete the purchase if they'd wish to. The re-marketing service companies do a real-time capture of your email ID and cookies to send an email invite to complete the transaction if the customer abandons the cart. However, the email ID of the customer is deleted from their database as soon as the purchase is complete.
  • "Do Not Sell My Data" - why we don't have it

    We do not sell personal information of our customers or of minors below the age of 16 years to third-party data collectors and hence the "Do not sell my data" opt-out button is optional on our website. Reiterating, we may collect your data for the sole purpose of completing a service request or for marketing communications. If you wish to access or erase your personal information, you can do so by submitting your details here.
  • Important notice for Minors sharing Personal Information

    If you are under 16 years of age you MUST obtain parental consent before:
    • Submitting a form
    • Posting a comment on our blog
    • Subscribing to our offer
    • Subscribing to our email newsletter
    • Making a Transaction
  • Accessing/Deleting Personal Information

    Should you wish to view or delete your personal information, please email us here with the email address used, your name and deletion request. Alternatively, you can fill out the form at the bottom of this page to view and/or delete your data stored with us

Third Party Data Processors

We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in section above. If you request for your Personal information to be deleted with us, the request will also be forwarded to the parties below:

Cookie Policy

This policy covers the use of cookies and other technologies. The types of cookies we use fall into 3 categories:
  • Essential cookies and similar technologies

    These are vital for the running of our services on our websites and apps. Without the use of these cookies parts of our websites would not function. For example, session cookies allows a navigation experience that is consistent and optimal to user's network speed and choice of device.
  • Analytics cookies and similar technologies

    These collect information about your use of our websites and apps and enable us to improve the way it works. For example, analytics cookies show us which are the most frequently visited pages. They also help identify any difficulties you have accessing our services, so we can fix any problems. Additionally, these cookies allow us to see overall patterns of usage at an aggregated level.
  • Tracking, advertising cookies and similar technologies

    We use these types of technologies to provide advertisements that are more relevant to your interests. This can be done by delivering online adverts based on your previous web browsing activity. Cookies are placed on your browser which will store details of websites you have visited. Advertising based on what you have been looking at is then displayed to you when you visit websites that use the same advertising networks.
    We may also use cookies and similar technologies to provide you with adverts based on your location, offers you click on, and other similar interactions with our websites and apps.

Data Breaches

We will report any unlawful data breach of this website's database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

Changes To Our Privacy Policy

This privacy policy may change from time to time to conform with legislation and/or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.
By entering a valid email address that you have access to, we will inform you about any personal information we collect that is associated with that email address and how to manage it.
By entering a valid email address that you have access to, we will inform you any personal information we collect that is associated with that email address and how to manage it.
 
 
 
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